---
title: Help me with my Credentials
slug: nebulasoftware/help-me-with-my-credentials
docTags: 
createdAt: 2026-01-20T23:09:47.001Z
---

:::CtaButton{label="Video" externalHref="https://videos.nebulasoftware.com/watch/cOVrIxn3ndI" openInNewTab="true"}

:::

# What are Credentials?

The `email address` and `password `that is needed to log on to the Nebula Software application you are trying to open.  This is used to access the license you purchased that allows the application to run.

# Where did I get them?

When you purchased your Nebula Software product on [https://nebulasoftware.com](https://nebulasoftware.com), you gave your email address and created a password.

# I forgot my password!

The "[My Account](https://nebulasoftware.com/my-account/)" page on Nebula Software's website has a "Lost your password?" link.  Use that to reset your password.

Here are screenshots that shows the link to look for:



![](https://api.archbee.com/api/optimize/ebSjaGT3v1YfeN0LYlDbY/NjQFrlwsv_tdmfDCChqL4_image.png)



![](https://api.archbee.com/api/optimize/ebSjaGT3v1YfeN0LYlDbY/b9XCnRq2qnHfki1vGpTlz_image.png)

# I have more than one email account.  I can't remember which one I used!

Try this.  Go to each of your email accounts in your mail program, like GMail.  Do a search for "Nebula Software".  If you find your purchase receipt from Nebula Software, then THAT is the email account you used!

Here is a screenshot example of searching GMail for "Nebula Software" to  confirm that this email account was used to purchase the Nebula Software application.



![](https://api.archbee.com/api/optimize/ebSjaGT3v1YfeN0LYlDbY/ErXyn0jUyti04fhxZJZbM_search.png)

# I can't tell if I typed my password correctly

The Nebula Software password text entry field hides your password by default, but you can click the "abc abc ... abc" row to switch from hidden to visible text.



![](https://api.archbee.com/api/optimize/ebSjaGT3v1YfeN0LYlDbY/FKLmn3VXc9dqcdJtW6HJ0_image.png)



![](https://api.archbee.com/api/optimize/ebSjaGT3v1YfeN0LYlDbY/AHwCxUOXtdmcmNkye8gZM_image.png)